Date:
Tuesday, 22nd October 2008
Time: 1430-1830hrs
Venue:
Transformation 2, Level 1, Admin 1, SZB
Attendees:
Members
Designation
YM Tengku Dato’ Azmil Zahruddin (TAZ)
Chairman
Keith Richard Ingram
Elected Representative
Johnny Goh Soon Beng
Elected Representative
Wanfarnizam B. Abdul Rani
Elected Representative
Joyce Tan
Elected Representative
Hanizul Iskandar
Elected Representative
Alvira Chong Shin Mei
Elected Representative
Pauline Lim Peck Hong
Elected Representative
Caroline Ng Mee Lien
Elected Representative
Kamarudin Bin Abdul Rashid
Elected Representative
Julie Kok Ee Ling
Elected Representative
Richard Chong @ Ritchie
Elected Representative
Albert Lim
Elected Representative
Alfred Fernandez
CCLOPS
Liow Ngit Sing
Network Planning
Alias Aziz
MASEU
Haniza Sidek
HR, Compensation & Benefits
Farah Salwani Mustafa
HR, Compensation & Benefits
Muhammad Faizal Yusof
Crew Planning & Deployment
Rodzlin Ramli
Inflight Services (Business Support)
Md. Hassan Adan
CCLOPS
Badrul Hisham B. Harun
Crew Planning & Deployment
Gunalan Unni Nair
CCLOPS
Hayati Ali
Inflight Services
Mohd Yusof Ahmad Muhyiddin
HR, Industrial Relations
Mohd Jabbarullah B Abdul Kadir
HR, Industrial Relations
Aluyah Hj Morshidi
HR, Industrial Relations
Philip See
Secretary
No.
Item
1.0 Opening
· Chairman opened the session by congratulating the newly elected cabin crew representatives. Chairman clarified the role of the task force which was to present and discuss issues pertaining to cabin crew.
· Members of the task force proceeded to introduce themselves.
2.0 FTL
· Elected representatives raised concerns over the level of fatigue and the lack of communication as there was no update despite the trial initially scheduled to complete by end October
· Group HR updated the task force on the status of the current FTL trial. Qinetiq were still analysing the data collected during the trial flights and that the final report should be ready by year end.
· As a result, the current FTL trial would be extended until March 2009
· Group HR, once receiving approval and letter of dispensation from DCA, would issue a circular to inform cabin crew of the extension of the trial
· Group HR also agreed to resend the FTL circular and booklet to all cabin crew to ensure that everyone was familiar with the new FTL scheme
· Rostering clarified that the FTL allowance is applicable for the trial period only
3.0 Productivity Allowance
· Elected representatives tabled a proposal to introduce productivity allowance in line with the current practice of many other airlines
· Chairman was agreeable to look into this further and has requested Group HR (Compensation and Benefits) to study the proposal in detail
· However, Chairman pointed out, that the introduction of such allowances must be aligned with CA negotiations and should be reviewed as a whole, taking into account the entire remuneration package of cabin crew
4.0 Crew Planning and Rostering
· Elected representatives expressed their concerns over weak communication between Cabin crew and CDC
· Discussions took place about whether layover or night stops were the most optimal for narrowbody operations. It was agreed that the decision to either adopt a layover or night stop is a case-by-case basis and cannot be applied uniformly across the network. However, CDC were happy to study any specific proposals.
· It was agreed, that CDC will publish the average roster and demand flights for all ranks as well as the average monthly meal allowances for each rank to all cabin crew to provide transparency
· CDC will also publish all delayed / cancelled flights on the electronic board at the entrance of FMB to alert cabin crew of any changes in their rosters
· CDC also updated the task force over the current plan to move to the new crew management system which would reduce manual intervention and hence errors
· Elected representative expressed their dissatisfaction over the current CDC call centre, citing that staff were at times rude and were not answering calls
· CDC agreed to look into improving the performance of the CDC call centre, committing to ensure that the staff manning the call centre is efficient and able to respond effectively and efficiently to cabin crew needs. However, CDC pointed out that cabin crew should not use the phone number as their personal contact number as CDC had received many irrelevant calls.
· CDC will also issue a circular to request cabin crew to provide their contact details, ideally their mobile numbers, so that CDC can contact cabin crew, via SMS, in the event of flight delays or changes
5.0 Retirement Age
· Elected representatives questioned the rationale for the disparity in retirement ages between male and female cabin crew
· GM HR clarified that this issue is currently part of CA (Collective Agreement) discussions.
· However, recognizing the current business and social environment, Chairman had agreed to also escalate this issue to the Board in the upcoming Board meeting in November
6.0 Contract Staff
· CCLOPS clarified the process in absorbing 5 year contract crew.
· CCLOPS has finalized their decision to absorb all 5 years contract crew after their third year of employment with the company provided they have a good track record. If cabin crew did not have a good record, they will have to finish their 5 years contract.
7.0 Narrowbody Promotion
· Concerns were raised regarding promotions from narrowbody to widebody, particularly for new permanent cabin crew
· CDC and Inflight Services responded indicating that the promotions were driven by the current operations and route network of the company
· It was agreed that reviewing the overall remuneration scheme, covering productivity allowance would help alleviate concerns of cabin crew pertaining to narrowbody promotion
8.0 Closing and Next Steps
· The meeting ended with all parties agreeing to convene for the 2nd CCTF in January 2009
· The elected representatives agreed to split themselves into ‘subject-matter-experts’ in the event the need to be contacted on any of the above mentioned matters prior to the planned January meeting
Sunday, November 9, 2008
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