How It Begin.....

Circular from Managing Director:
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To: All Cabin Crew
Date: 31 July 2008
Ref: MD/CIR 015/08

Dear Colleagues,

Cabin Crew Task Force
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FTL observation flights will commence tomorrow. Alongside the guidelinesfor sleep management by QinetiQ, MH sleep diaries and Actiwatches, the FTL committee has instituted a range of measures to ensure that your rest does not compromise your health and performance. The FTL committee meet frequently to monitor the progress of these initiatives.

However even with the FTL committee in place, I have noticed, through the numerous 'turun padangs' and discussions with staff, that you have many concerns and issues. While Inflight Services has a number of forums forvarious groupings of employees, in parallel with the FTL Committee, I have decided to initiate the Cabin Crew Task Force (CCTF). CCTF is responsible in discussing issues pertaining to cabin crew welfare in an open and transparent manner. It will cover a wide range of issues from work practices, working conditions, employment terms & conditions as well as compensation and benefits specific to the cabin crew.

The CCTF will be responsible in commissioning programmes and initiatives to improve cabin crew welfare. It will be responsible in prioritising the issues and ensuring that the approved proposals are implemented.

Chaired by Executive Director, Tengku Dato' Azmil Zahruddin the task force will consist of Management representatives; from CCLOPS, CCTS, CDC, GroupHR as well as MASEU representatives and two cabin crew representatives from the following positions:-

- IFS- Chief Steward / Stewardess
- Leading Steward / Stewardess (Wide Body)
- Leading Steward / Stewardess (Narrow Body)
- Flight Steward / Stewardess (Wide Body)
- Flight Steward / Stewardess (Narrow Body)

As your voice, you will democratically elect your respective cabin crew representatives. The first CCTF will take place after the election of cabin crew representatives. Details on the election process as well as the timing and agenda of the first meeting will follow shortly.

Following the first meeting, the CCTF will meet on a monthly basis to ensure that we continue resolving outstanding and current issues. I would like to reiterate that the CCTF is an opportunity for all of us to engage in continuous and constructive discussions to ensure that we can jointly work towards our vision to be a Five Star Value Carrier.

In realizing this vision in such a challenging environment, the CCTF is the first step in providing Five Star service to our Cabin Crew as well. I look forward to your support to this task force.

Thank you.

Idris Jala